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Hello Friend!

Sorry, delivery to the following countries is temporarily unavailable: Australia, New Zealand, Poland, Denmark, Sweden, Brazil, Mexico, Chile. You can find our products at our resellers.


PAYPAL

On our website, you can pay for your order with a bank card if you want to pay with PayPal. Please complete your order and in the comments to the order, write "I want to pay on PayPal". We will send you an account for payment. Thank you!

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Refund policy


Returns

We hope you love your online purchases. But we understand that sometimes things can go wrong. If you changed your mind you can return your orders and we provide a full refund of all items. You just need to pay the return shipping cost.

If we made a mistake regarding your order or sent you a damaged item, we can make a full refund or exchange the faulty goods. And we will assume the shipping cost.

Some return conditions:
  • you should return within 14 days from the order delivery
  • items must be returned unused, and in original packing.
If the above conditions are met, please contact our Customer team on hello@creativeinkholders.com. Please explain the reason for return and reference your order number. If you are claiming a faulty item, please include photos supporting your claim.

Once we receive and accept returned goods, we will process the refund or exchange. For shipping we recommend you consider a trackable shipping service to make sure your parcel haven't been lost.


Repairs

Our handmade products are made to last a lifetime and we are able to repair or replace all component parts of our pens. As such, we offer a complimentary repair service should your pen need a little TLC or you are not happy with the functionality.

If you wish to have your pen repairers please contact hello@creativeinkholders.com and we will be happy to help.

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