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PAY PAL

If you want to pay via PayPal please complete your order, but do not pay by card, in the comments of the order write: Pay via PayPal. Then pay the amount of your order to our Ambassador's account: bernicevanoverbeek@gmail.com

Your order will appear in our system, after payment we will contact you to send your order.

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Refund policy


Returns

We hope you love your online purchases. But we understand that sometimes things can go wrong. If you changed your mind you can return your orders and we provide a full refund of all items. You just need to pay the return shipping cost.

If we made a mistake regarding your order or sent you a damaged item, we can make a full refund or exchange the faulty goods. And we will assume the shipping cost.

Some return conditions:
  • you should return within 14 days from the order delivery
  • items must be returned unused, and in original packing.
If the above conditions are met, please contact our Customer team on hello@creativeinkholders.com. Please explain the reason for return and reference your order number. If you are claiming a faulty item, please include photos supporting your claim.

Once we receive and accept returned goods, we will process the refund or exchange. For shipping we recommend you consider a trackable shipping service to make sure your parcel haven't been lost.


Repairs

Our handmade products are made to last a lifetime and we are able to repair or replace all component parts of our pens. As such, we offer a complimentary repair service should your pen need a little TLC or you are not happy with the functionality.

If you wish to have your pen repairers please contact hello@creativeinkholders.com and we will be happy to help.

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